When you submit a guidance request on our platform, it will be answered by one of our certified, professional coaches. Each coach has been thoroughly screened and approved by us and each one has an official coaching accreditation. Many are qualified to degree level in their specialized fields and some are even licensed social workers.

Don’t worry - you’re in good hands.

Each coach is independent and charges differently for their services. Pricing per coach ranges from US$4.99 per guidance, plus a 5% service fee.

Payment will only be taken once your coach has answered your question in full. To set you at ease, we’re partnered with Stripe to ensure fully secure, hassle-free payments to allow you to make payments with confidence.

We only allow the most experienced accredited coaches to answer our community member Kossie guidances. However, we do take all feedback and complaints seriously.

If you feel that the answer you received to your question did not reach your expectations, please email info@kossie.co.uk. Your Kossie guidance will be reviewed and we will respond accordingly if a refund should be processed. Please note, refunds are processed within 14 working days.

Absolutely. Your confidence in sharing your private, personal worries is our top priority - our mission is to make Kossie the safest space to be open and honest without fear. All Kossie guidances submitted to Kossie are 100% anonymous and not even the coaches who answer your question will be able to identify you. You have the option to make your guidance visible in order to help others who may be going through similar situations. Your username will remain confidential when they are published. The decision is yours to make.